Emma finished her shopping at the supermarket on Saturday afternoon. She paid for her groceries with her credit card and put it in her pocket. When she arrived home, she wanted to put the card back in her wallet. But the card was not in her pocket anymore. Emma searched everywhere in her apartment. She checked her bags, her coat pockets, and even the floor. The credit card was nowhere to be found. Emma started to feel worried. She knew she had to act quickly to protect her money. First, Emma called her bank's customer service. The phone rang several times before someone answered. 'Good evening, this is First National Bank. How can I help you?' said the operator. 'Hello, I think I lost my credit card today,' Emma explained nervously. 'I understand. Do not worry, we can help you,' the operator said calmly. 'First, I need to verify your identity. Can you tell me your full name?' 'My name is Emma Johnson,' she replied. 'And your date of birth, please?' 'March fifteenth, nineteen ninety-two.' 'Thank you. I can see your account now. I will block your card immediately.' Emma felt relieved that no one could use her card now. 'Were there any transactions on my card today?' she asked. 'Let me check. I can see one purchase at Green Valley Supermarket for forty-three euros.' 'Yes, that was me,' Emma confirmed. 'Good news. There are no other transactions, so the card was not used by anyone else.' Emma was very happy to hear this. 'We will send you a new card within five business days,' the operator continued. 'The new card will have a different number for security reasons.' 'Thank you so much for your help,' Emma said gratefully. After the phone call, Emma decided to go back to the supermarket. Maybe someone had found her card and given it to the staff. She walked to the customer service desk at the supermarket. 'Excuse me, did anyone find a credit card today?' Emma asked hopefully. The employee checked in a drawer behind the desk. 'Actually, yes! Someone found a card near the checkout area,' he said. He showed Emma a credit card, and she recognized it immediately. 'That is my card!' she exclaimed with joy. 'Can I see your ID to confirm it belongs to you?' the employee asked. Emma showed her driver's license, and the names matched perfectly. 'Here you go. Please be more careful next time,' the employee said kindly. Emma thanked him and walked home feeling much better. Even though her card was now blocked, she was glad she found it. She cut the old card into small pieces with scissors so no one could use it. The next week, Emma received her new credit card in the mail. She activated it by calling the bank and entering her PIN code. Emma learned an important lesson from this experience. Now she always keeps her credit card inside her wallet, not in her pocket. She also saved the bank's phone number in her contacts. If she ever loses a card again, she will know exactly what to do.
English Story (A2)The Lost Credit Card
This A2 English story is designed for elementarys learning English. It includes simple vocabulary and short sentences to help you improve your reading and listening skills. Click any word to see translations and hear pronunciation.
About this story
Emma loses her credit card after shopping and cannot find it at home. She quickly calls her bank to block the card and verify no unauthorized purchases were made. The bank confirms only her supermarket purchase and promises to send a new card. Emma then returns to the supermarket where a staff member found her card. She retrieves it, cuts it up for safety, and receives a new card the following week. She learns to always keep her card in her wallet.
Translations in English
Linked wordUnderlined wordOther words
Comprehension Questions
4 questions
1
Where did Emma put her credit card after paying at the supermarket?
2
What did Emma do first after realizing her credit card was missing?
3
How much was Emma's purchase at the supermarket?
4
Where was Emma's credit card found?
Vocabulary
30 words from this story
